J.K. Place Capri

I requested a view of the pool and a bathtub over 8 months prior at the time of booking and this was not honored. Upon viewing my Penthouse Suite (most expensive category at $5000 a night), I immediately asked to switch rooms due to the many issues present. These consisted of mold/damp on the sea facing wall, stained/beat up carpet/furniture, tiny bathroom (only 1 sink, no bathtub, room so small that the door hit the toilet), running toilet, hot/cold badges detached from faucet, shower valve yellowed with age and the type/numbers worn off it. At no time during my 5 night stay were management willing to allow me to switch rooms despite the fact that most other guests only stayed 2 nights (there was ample turnover during my stay). Upon first seeing my suite, I even let management know that I was willing to switch to any of their lower caliber ocean facing rooms, so there were many options that would’ve worked. Management was well aware of the issues that were present in my suite prior to placing me there too because there were visible paint marks on the wall were they tried to cover the damp/mold. Also, the cleaning staff left my room open with a door jamb (see picture) for an indefinite amount of time. I returned to find my room propped wide open with no cleaners in my room or even on my floor. I sat in my room with the jamb in place for another 30 minutes and no cleaner ever came to collect it. The food was average and the rest of the service staff weren’t at a 5 star level. The exceptions were the spa technician and 1 waiter, both were lovely. For the record, I’m fortunate enough to frequently stay in very nice hotels and I have never asked to switch hotel rooms before or since. The experience was so poor that I would have just left the hotel, but I had prepaid and I was traveling with friends (2 new rooms/suites would’ve been needed) and it was high season (little availability in May when we travelled).

From the moment we arrived at JK Place in Capri everything was so smooth and relaxing. The hotel does not disappoint in any way and the service is outstanding. We stayed 4 nights and had the best meals and beach days. The concierge service was fantastic! We had the best tables at every restaurant and beach club. You just say JK Place and they give you everything. The car service and shuttles are the BEST!!! Zero stress and relaxation level was a 10/10!!! The staff feel like family now… can’t wait to return!

We’ve stayed at quite a few global five star hotels but nothing is as good (and few are as expensive!) as JK Capri. Exceptional design, service, maintenance standards, views etc. Only issue was poor cooling in the room at night (I sleep hot). I hope this will be resolved because our plan is to go back each year for a week though not in August because the heat and humidity were oppressive.

Our experience at this hotel was extremely disappointing and completely inconsistent with the standards expected from a luxury 5-star property. During our stay, we faced a serious hygiene issue: after sleeping in the room, we woke up with multiple severe bites that appeared to be caused by bed bugs. We immediately informed the hotel and contacted the team repeatedly. Despite knowing about the problem, the hotel failed to take timely and appropriate action. The proposed solution was unacceptable: instead of providing accommodation of the same standard, the hotel suggested moving us to a significantly lower-category room that had already been paid for by our party. Offering a complimentary massage as compensation for a serious room hygiene issue demonstrated a complete lack of understanding of the situation. The arrival experience was equally disappointing. Our helicopter arrival and luggage transfer requirements had been confirmed with the concierge several times in advance. However, upon arrival, nobody was there to assist us. When we contacted the hotel, the concierge was unable to provide a solution and even suggested that we should have arranged everything ourselves, despite the prior confirmations. We spent hours dealing with problems that should never have happened at a luxury hotel, while the management team showed a complete lack of urgency and ownership. The most disappointing part was not only the incidents themselves, but the hotel’s attitude afterward. A true 5-star property is defined by how it handles problems — and unfortunately, this hotel failed completely. Based on our experience, we cannot recommend this hotel to travelers expecting reliable luxury service, professional management, and proper attention to guest safety and comfort.