Customer service

Assistance for Tours and Ferries

Our customer service provides information about tours and ferries that can be booked on this site. You can contact us via chat or email. We strive to respond within 24 hours. Unfortunately, we cannot offer assistance for trains and buses.

  • We live and work in Capri: our information is always up-to-date and accurate because we are on-site.

  • We personally know our suppliers: we can quickly intervene in case of problems.

  • You can trust us: the experiences have been personally tested and selected.

How to Contact Us


One of our operators will be happy to assist you for immediate support.
The chat is active from Monday to Friday from 9:00 AM to 5:00 PM, CEST.

Chat with us


We strive to respond to all requests within 24 hours.

Contact us via email

FAQ - Frequently Asked Questions

How can I choose the right tour for me?

We offer detailed descriptions and reviews for each tour available on our site to help you make an informed decision. We can also provide assistance via chat or email to help you choose the right tour for you or for specific needs.

What payment methods do you accept?

Some tours require a deposit or full payment. Others only require a card for guarantee. For tours requiring advance payment, we accept all major credit cards and electronic payment methods like Google Pay and Apple Pay. All transactions are secure and encrypted. If payment is required on the day of the service, you will pay the provider directly with a card or cash. You can find all details in the terms and conditions of each service.

Is it possible to get a refund?

Refund policies vary depending on the booked service. You can consult the specific terms and conditions at the time of booking.

How can I modify a booking?

Contact our partner directly via email or phone. You can find all direct contacts within the voucher received.

What is the cancellation policy for tours?

The cancellation policy varies depending on the booked tour. Please refer to the specific details on the booked service page.

How can I manage ferry bookings?

For ferry tickets, please access the support area of Ferry Hopper by entering your booking code and the email used for the purchase. There you can manage your bookings independently.

Do you offer assistance for train and bus bookings?

Unfortunately, no, we cannot offer assistance for train and bus bookings. Thank you for your understanding.