Magia Experiences

Our stay exceeded our expectations! Views were stunning, food and cocktails delicious, accommodations were beautiful, clean and comfortable, and the service from the staff couldn’t have been better! Staff were so friendly and attentive. We didn’t want to leave this amazing place!!

The entire experience was AMAZING! The hotel is gorgeous! The views are impeccable. The response time was like nothing I have ever seen and I travel all the time. The food from breakfast to supper was fantastic! The drinks were superb, but what I can’t say enough great things about…are the staff. The staff is like no where I have ever been. They are personable and treat everyone so kind. Nothing is too much for them, they are truly there to meet your every need. From the guys that unload your luggage, to the front desk employees, housekeeping, and the most amazing bartenders/waitstaff! I’m not slightly kidding when I say they are the best of the best! Every one of one them! We personally got to know and love the waitstaff/bartenders Sal and Always Johnny!!! They will help you with any and everything. If I could put them in my pocket and take them home, I would. Fantastic experience…Gorgeous hotel…breath taking views…perfect workers! Way to go Villa Magia, you have a heck of a crew! ❤️❤️❤️

The physical layout of the premises was lovely. Our room was equally as nice. The views were breathtaking. The pool area was private, with magnificent sea views and while small- perhaps seats for 8 couples or three families, the privacy and elevation above the fray of Positano were pluses. All the hotel staff behind desk, porters and restaurant staff were very kind and eager to help.. For example, because the Hotel is way off the main road, you have to have a porter hoist your luggage down four flights of steep stairs, and they were always gracious and uncomplaining. If I had a problem with the service in our room, and there were many, the desk staff were pleasant and appeared ready to resolve, despite that subsequently little to nothing was fixed. Unfortunately the hotel is very high above the town itself. We walked down the stairs and up the single busy road several times each day. Going up the stairs was more efficient time wise but beyond our comfort level, and we spent the week before Italy hiking the Alps. It was perhaps 2 miles at a steep incline going up the winding road amongst speeding cars and motorbikes or 20 minutes going down the thin, dark and precarious steps that are the hallmark of this town. Fair warning: it is very risky to walk this vertical town under the influence. Prepare for a stay at this villa by doing 30” stair climbing for a month to meet the aerobic challenge or find something lower down the mountain. There is a car to town from villa but infrequent and inconveniently timed. The maid service was inadequate for 5 star venue. Despite the hotel pleasantly acquiescing to address the failure of adequate room maintenance with the staff, 5 star levels of proper room care were absent. No turndown service, no new washcloths, no regular replacement of shampoo or body gels or ready replacement of dirty towels. The gel appeared to be watered down. The mechanicals of the room did not function. The Bidet was a puzzle: Sometimes it worked but sometimes it just poked you in the rear, and then retracted. We told the desk and they responded by unplugging it to wait for a part. There were two days where the nights were cold, as October can be, and the heat in our room was broken. The air conditioning would not shut off either, so we were shivering cold. The hotel responded to this problem by unplugging the entire HVAC unit. The was a second warm comforter we used to stay warm but strangely on the last day of our stay, the maid removed the second blanket from the room entirely.

We stayed in the Executive Suite for 3 nights. This was by far the best place we stayed during our 10 night trip in Italy. The suite is 2 bedrooms, 3 bathrooms and has 2 living rooms. The best part is the giant balcony with tons of seating and the best view in all of Positano. The staff was great as well. We used their limo and boat rental company which were both great as well. We could not have asked for anything more. I would highly recommend Villa Magia