Water Taxi: Positano - Naples, Salerno, Capri/Islands

Pessima esperienza traghetto annullato da Amalfi a Salerno ci dicono che non arriva quasi mai Abbiamo dovuto prendere altro traghetto e spendere altri soldi

Nous avons réservé des places à bord du ferry pour quitter Capri et retourner à Salerne. Le bateau a été annulé sans que nous en soyons informé et nous n’étions pas les seuls. Il a fallu que nous trouvions une solution par nous même pour quitter l’île. C’est inadmissible. A éviter !!!

I don’t typically leave “poor” reviews because every business deserves a chance to redeem themselves… but I had an absolutely terrible experience with this company that others need to be forewarned. It’s taken me almost two months to post this as I’ve been battling with my bank and this company for my refund. I booked the Capri tour from Positano from the recommendation of our B&B. As per the company, the 12 person boat was to travel for two hours visiting landmarks, four hours on the island, and an early sunset trip with remaining landmarks to arrive back at the port at 5:30 PM. As we departed the port in Positano, our captain spend a few minutes talking to us, which we assumed was pre-tour guidelines. As we continued, the captain would stop the boat to talk or sit and relax. After a few stops, four women, myself included, became very seasick and physically ill. One of the women who was on the boat with her two year old daughter asked the captain to stay the course and not stop so much. The captain immediately became upset and took offense to this. Over the course of the next two hours, what ensued was chaotic and unsettling. The captain would stop the boat for minutes on end to relax, yelled at the woman in front of her child and family, and proceeded to kick the family out of the tour and force them on the ferry the way back (lucky them). Because of captain’s antics, we arrived to Capri later than anticipated. We had very limited time on the island and spent most of it dreading the ride back. The ride back was even worse. The captain was being very arrogant after having kicked the women off the boat, and continued to stop and relax rather than continue the “tour.” Upon arrival back at the dock, myself and two other couples immediately complained to the staff working at the desk. The owner eventually came and stated that he would speak to the captain regarding this matter, though he refused to watch our videos of the whole ordeal, and took photos of our credit cards to refund us our trip. After two weeks, myself and the other two couples hadn’t received any refund from the company despite being in contact with the owner through WhatsApp. Eventually a refund did come - $100 if the total $270 we paid. After much back and forth with the owner, who lied to us in person and did not refund us in full, I was fully ready to post my videos from the boat as a warning to other potential customers. In these videos the captain can be seen and heard yelling at the women, sitting to lounge on the front of the boat, and can be heard saying things like “these stupid women think I don’t know my job.” I was threatened by this company to not post these videos. They don’t want you to see the truth. Instead, I will post the threats as they do not want to be exposed as the extremely poor professionals they are. They claim “safety first” in all of their responses, but how can you be safe with careless and deranged captains driving the boat?! BOTTOM LINE: Take the ferry and plan your own day trip to Capri. Do NOT book the tour with this company unless you want to feel like your time and money has been wasted!

Purchased a ferry ticket from Amalfi to Salerno 2 days in advance of the trip directly from their website. Booked due to the fast time noted from port to port. At the ferry dock 45 minutes early. They were a NO SHOW. No advance warning even though they had my email. According to the ferry workers they didn’t show the day before either. Currently trying to get a refund and the website is not user friendly in this department. Book with the well known companies.